TERMS AND CONDITIONS

Terms and Conditions

Photos & Graphic Elements

You should supply graphic files in an editable, vector digital format. You should supply photographs in a high resolution digital format. If you do not have access to these files, please contact your graphic design who originally worked on the files and ask them to provide it. We can sometimes manipulate a png or jpg file, but it will be subject to additional charge. Photo re-touching & materials not submitted in a digital format that need to be scanned or re-typed will have additional hourly charges.

Rush Jobs

If you have an emergency rush job and I agree to push other clients aside to complete your project, there is a mandatory rush fee of 30% to cover the extra hours.

Technical Support

We provide projects. For example, if we provide you with a video, it will be in mp4 file format, via a file sharing service (like Dropbox). We do not provide technical support once the video file is shared with you. We do not provide technical support to download the video. We do not provide technical support to upload the video to your platform of choice. While we provide logo and website design, we do not provide web hosting or support for website hosting, email or other services relating to hosting and this is not included in the quote. If you require technical assistance in these areas, it will be subject to additional charge.

Changes & Revisions

Upon agreement to move forward, we will prepare initial project (whether it’s logo, website wireframes, video etc) and submit it for 1 round of revisions. Upon the completion of said revisions, we will submit it to you as the final copy. Revisions do not include major changes in style but do apply to copy, image, colour changes in logo, website and videos.

Extensive Revisions
If you require extensive revisions that are not covered by the category above, the will be subject to additional hourly charge, which differs depending on the type of project.

Client approval

Once a project has been approved, CC Social, is not responsible for any errors in the project. NO refunds are given after a final approval has been received.

Ownership / Copyrights

Ownership / Copyright of the final artwork become the property of the client, having unlimited, indefinite, and royalty-free use of the design upon payment of all fees. Any raw footage filmed by CC Social, graphic elements included in the project, music, or animation is property of CC Social. **CC Social, A Driven Design, and Creative Jus retain the right to display the any projects it's portfolio and advertising materials. Our portfolio is a reflection of the work we have done and some of the possibilities of the work we are capable of doing.

What is the turn around time?

Once all content/graphics have been delivered and the contract has been signed, the project(s) will be completed within 3-6 weeks.

What type of payment do you accept?

We accept cheque, major credit card, e-transfers or cash.

 

 

Think we might be a good match?

 

 

Shoot us an email, we’d love to work with you!

226.378.5056
cara@ccsocial.ca